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Member Service Representative

Member Service Representative

ID: 
60757
Expiry Date: 
Friday, February 23, 2018 - 8am
Job Type: 
Part-Time
Region: 
Port Hardy and North Island
City: 
Port Hardy
Company: 
Coastal Community Credit Union
Industry: 
Finance & Banking
Wage: 
TBD
Details: 
Coastal Community Credit Union is the largest financial services organization based on Vancouver Island and the Gulf Islands and serves over 110,000 members and clients through its 24 branches, 17 insurance offices and 4 business centers. Coastal Community is committed to improving financial health, enriching lives and building healthier communities. We are seeking to fill the position of Member Service Representative to support the Port Hardy and Port McNeill Community Branches.
Union Position
Primary Responsibility / Basic Purpose:
Under direct supervision, the Member Service Representative processes a variety of financial and non-financial transactions for members within the guidelines established. Coastal Community Credit Union strives "to be the leaders in building relationships that improve financial health, enrich people’s lives and build healthier communities" and it is the responsibility of the Member Service Representative to be the primary point of contact for members and carry the vision statement forward in order to build, maintain, attract and expand the member’s relationship with the credit union.
Representative Duties
1.Accurately processes a variety of transactions to meet the needs of our members.
2.Provide sales and service expertise to inform members of new products/services and changes to existing products/services.
3.Answer telephone inquiries.
4.Provide members access into safety deposit boxes.
5.End of day processing and balancing to be completed in a timely manner as per established procedures.
6.Performs other related duties as assigned.
Qualifications & Experience: 
Requirements
Required Skills – Knowledge – Abilities:
Keyboarding skills of 40 wpm and computer terminology are required, in addition to proficiency with Windows products such as Outlook, Word, and Excel applications.
Excellent communication skills and the ability to articulate in a clear, concise manner is required to transfer information and understanding to members.
The incumbent must effectively listen to and engage members in conversation to understand and identify their immediate financial needs, and provide resolution through sourcing information, matching an appropriate product/service and/or referring members to the appropriate individual to complete their request.
The ability to multitask with keyboarding and internet/computer navigation skills for searching on-line client data and product information while simultaneously conversing with the member is essential to ensure that members receive excellent member service.
Interviewing skills and the ability to ask probing questions are required, as well as having the flexibility to adapt to each request and move between a variety of member concerns/questions/requests.
Qualifications
This is an entry level position requiring a secondary school diploma with academic emphasis plus one year post secondary education with up to one year of work experience in a sales and service environment.
How to apply: 
Please apply online at: https://www.cccu.ca/Personal/AboutUs/Careers/