Details:
North Island Kayak delivers world class guided kayaking tours of Johnstone Strait & the Broughton Archipelago, from Telegraph Cove on northern Vancouver Island, to thousands of guests each summer between the months of May and September. Our goal is to provide guests with a spectacular wilderness vacation experience, while ensuring the safety of all and minimizing any negative environmental effects of our presence. Maximum staffing levels are reached in the months of July & August when our team reaches approximately 35 people.
The Office Manager is an important administrative role within the organization. They will exhibit strong computer, organizational and communication skills with strong attention to detail and the ability to manage others and their own time.
Reporting to the General Manager, the Office Manager works closely with the Operations Manager and Store Coordinator to help ensure the smooth running of the NIK office, store & operations in Telegraph Cove. They are responsible for the maintenance and publication of our staff schedule, our consumable goods inventory, rotation, ordering & receiving, local cash & credit environment, staff records & payroll development and as a point of contact when other management personnel are unavailable.
Primary Responsibilities
• Management & Supervision of the NIK Store Coordinators, including delegation to & monitoring of their tasks & responsibilities.
• Staff scheduling & attendance to achieve expected workload and activity, including publication of staff work schedules, time recording & monthly payroll development. Maintains staff records.
• The day to day financial environment of the NIK store, including petty cash, store credit cards, daily cash and credit transactions, credits & expenditures, documentation and reconciliation of such. Ensures expenses and spending are authorized and appropriate. Invoices & receives payments for our commercial account customers.
• Maintenance of accurate inventory & rotation of consumable goods. Placement & reception of replenishment orders as necessary.
• Ensures usage logs of company vehicles, facility, tools, equipment, etc. are maintained.
• Alerts appropriate staff of condition, security, safety and appearance issues of the Telegraph Cove facilities, staff and equipment. Ensures superior general housekeeping of facilities is maintained by inspection & delegation of tasks.
• On site responsibility for customer related issues, complaints and concerns.
• Maintenance, improvement of and adherence to procedural documentation.
• Develops & maintains staff training & capabilities log and assists in development of plans to ensure backup performance.
• Functions as a communication conduit between the Telegraph Cove facility and the General Manager/Owners. Develops & reports daily, weekly & monthly performance reports.
Secondary Responsibilities
• Administers in season hiring of housekeeping and general labor support staff.
• Assists in further development of job/task descriptions and procedure documentation.
• Maintains and further develops tools to monitor customer satisfaction.
• Contributes to marketing and social media channels.
Hours and Compensation
The Office Manager needs to be available full time in Telegraph Cove between Mid-May & September. Weekend & evening work will be required. Part time, remote working hours may be required in April, May & potentially over winter. Approximately 1000 - 1200 hours per year. Salary depending on experience and qualifications - $25 an hour.
Qualifications & Experience:
Qualifications.
• Experienced in office management in tourism or similar industry.
• Ability to manage a team, self motivate, take initiative and deliver to deadlines while operating in a dynamic work environment.
• Excellent verbal and written communication skills.
• University Graduate, or considerable demonstrated work experience.
• Skilled with computers, MS Office, basic book keeping and communications technology.
• A robust, outdoor professional able to work well under all weather conditions and able to lift 50lbs.
• Prior supervisory skills; prior management skills and asset.
• Proficiency in English, other languages especially French & German are an asset.
• Valid driver license.