The Canada Homestay Network is a family-run, non-profit society. Over the years we’ve served tens of thousands of students from more than seventy countries, individually and in groups, aged 10 to 75. Canada Homestay Network was launched in 2000, to focus on the experience of international high school students and groups.
We now manage programs in over forty communities across Canada, from Charlottetown to Victoria. In any successful and growing organization, people make the difference. Our team is comprised of individuals dedicated to supporting one another. When you work with CHN, you work with a network of homestay professionals. Our combined experience of matching tens of thousands of students over the last 20 years lends our whole team the credibility and expertise that has earned us a reputation for excellence and professionalism that is unmatched in our industry. Please note, CHN is a completely virtual organization with all employees working remotely from their home offices. It is important you are a self-starter, autonomous and motivated. You must be tech savvy as you will act as your own system administrator of your home office.
Reporting to their Regional Director, the Relationship Manager (RM) plays a critical role in ensuring the overall success of the homestay program in their community. The RM has the responsibility to build and maintain positive working relationships with international students, host families, international agencies, and school or school district (client) personnel. This position requires sound and reliable judgment as all decisions affect various stakeholders and, ultimately, CHN’s client relationships and reputation in the community. Successful candidates will be naturally good at collecting detailed facts to make decisions, organizing information, participating in ongoing relationship building, strategizing abstract solutions, reducing inconsistencies, readjusting working schedules and bringing order out of chaos.Responsibilities:
1. Relationship Building
• Communicate with colleagues, clients, students, agents, and hosts on a regular basis following CHN policies and protocols for methods, timing and
documentation of all such communications;
• Develop and maintain an effective working relationship with client school/school board staff;
• Organize regular events for students and hosts including host education
events, student and host social events, student and host orientations, and
other outings;
• Engage with colleagues, host families, and students in order to monitor,
manage, and bring closure to homestay issues such as interpersonal conflicts, cultural differences, and issues related to student or host behaviour;
• Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate;
• Collaborate with colleagues for second opinion and support in an
organizational culture that encourages and depends on teamwork for positive outcomes; and
• Develop a local network of host families and continually develop and enhance relationships with both new and existing hosts in the region.
2. Administration
• Document all relevant aspects of decisions, communications, and interactions in a timely way when monitoring and managing student-host relationships;
• Process student applications from initial receipt through to final due diligence in the matching process;
• Screen and personally interview potential host families and conduct all follow-up due diligence following all CHN protocols;
• Regularly review host profiles for accuracy of information in accordance with applicable privacy laws;
• For minor students, provide custodianship services as the named Custodian in accordance with IRCC regulations;
• Maintain data integrity in the company database at all times; and
• Support the continual improvement of CHN programs and services through administration of evaluation forms and other methods of feedback.
3. Strategizing
• Select suitable host families for all new students, while ensuring that host
availability, matching criteria, and student preferences are observed;
• Establish priorities, allocate resources, and work sequentially, while being
flexible with unexpected events;
• Manage individual and group arrival and departure logistics and make
adjustments to plans as required, such as locating emergency host
placements ; and
• Strategize abstract solutions to problems, accommodate risks, and navigate
through uncertainty.
Any other duties assigned to you by the Regional or Managing Director of CHN.