Details:
Shaw Communication’s Technical Operations team based in Port Hardy, BC is currently seeking a Operations Support Administrator to join their team.
This position reports directly into the Supervisor, Technical Operations.
The Operations Support Administrator is responsible for assisting with the daily operations of our Port Hardy TOPS team.
Accountabilities/Responsibilities:
• Assist and support all members of the department in day to day operations
• Promoting and selling the features, advantages and benefits of Shaw products and services to our customers while delivering an exceptional customer experience in our retail store environment as well as through telephone, lead-based outside sales, promotional events, and entrepreneurial strategies
• Troubleshoot and resolve technical and order entry issues
• Act as a liaison for management with staff and various other organizations
• Perform administrative duties including answering the telephone, typing and photocopying
• Create reporting and provide statistics
• Various other duties as required
For more information please see the attached PDF.
Qualifications & Experience:
Required Skills and Qualifications:
• Valid, unrestricted driver's license
• Adaptive with excellent communication skills, both written and oral
• Strong organizational skills and ability to follow through
• Ability to work with Microsoft Excel, PowerPoint and Word
• Highly motivated with the ability to work independently
• Although this is primarily a Mon – Fri position, some evenings and weekends will be required
• A caring attitude and customer focus that will enable you to deal with challenging situations
• Technical Service and troubleshooting knowledge or experience would be an asset