Details:
The Museum at Campbell River is the largest regional Museum on northern Vancouver Island. It is operated by a non-profit society with a mandate to “preserve our past to inform our future”. Annually the Museum is visited by national and international tourists as well as local residents who participate in a wide range of public programs and events offered by the Museum. The Visitor Service Associate is the first person Museum guests interact with and is integral to facilitating a positive Museum experience.
Work schedule: This is a permanent part-time position that works the following hours:
Summer & December Hours (May 17 to September 30th):
- 3 days a week including Sunday (21 hrs per week)
Winter Hours:
- 2 days a week including Sunday ( 11 hrs per week)
May include some evening hours
Qualifications & Experience:
The Visitor Services Associate is responsible for operating the Museum’s reception desk and providing a positive customer service experience to all Museum guests. Key front line tasks include; greeting and reception, admissions, program registration, statistical gathering, building security, visitor safety, and handling of various request and referrals. Works closely with museum programming and operations staff to ensure a seamless guest experience and a positive visit to the Museum.
Essential Skills:
• Positive team player with excellent communication and interpersonal skills
• Proficient organizational and time management skills and strong multi-tasking abilities
• Must enjoy working with the public, meeting new people and working with volunteers
• Proficiency with Word, Excel, Outlook preferred
• Good business and mathematical skills, attention to detail and significant use of memory
• Must have a valid BC Driver’s License and access to a vehicle
• Must be willing to work a flexible schedule including weekends and holidays
Abilities:
• Ability to work under general direction
• Ability to work and think quickly under pressure
• Must be comfortable dealing with large groups of people
• Aptitude for performing work requiring close attention to detail
Education:
• Completion of college or university level tourism courses is preferred
• Minimum of 1 year of customer service and cash handling experience preferred
Experience:
• Experience in sales and cash handling with knowledge of Point of Sale an asset
• Knowledge of our Museum or the history of our area and community an asset
• Experience in the hospitality industry would be an asset