Details:
Job Summary:
The Operations Manager is the person designated by the Band Council to serve the Wei Wai Kum Membership and is responsible for the effective management and administration of the Band Office, staff and all Band programs and services. The Operations Manager is responsible for developing, implementing and monitoring the Nation’s human resource strategy, ensuring all the necessary structures, systems and supports are in place to complete Council’s annual goals and objectives.
Duties/Responsibilities:
• Ensures development of, recommends, monitors and controls operational plans and budgets (annual and multi-year) by understanding and implementing Council’s strategic plan direction and all goals and objectives set by Council;
• Ensures timely monthly Administrative reporting to Council that includes updates for all departments and consolidated financial reporting (e.g. budget, YTD and variances);
• Researches and secures additional funding that support Council’s strategic objectives and goals;
• With assistance of the Chief Financial Officer, forecasts financial, budgetary and planning needs;
• In conjunction with Council and Membership, implements the Comprehensive Community Plan;
• Provides advice and information to Council and Members when required;
• Implements Council decisions in a prompt and effective manner;
• Completes reporting requirements to other government departments and agencies;
• Develops and maintains working relationships with other government agencies;
• Develops and maintains working relationships with community members;
• Develops and maintains working relationships with affiliated Indigenous organizations and other stakeholders;
• Develops and maintains a records and archive system;
• As needed, recommends to Council revisions to policies and procedures for approval;
• Supervises, directs, coaches, supports and evaluates staff according to approved Wei Wai Kum policies and all applicable labour laws;
• Hires, disciplines and terminates staff in accordance with approved Wei Wai Kum policies and procedures and applicable labour laws;
• Provides staff orientation, training and development;
• Preforms other duties as required, such as:
o Dispute resolution,
o Crisis management,
o Advocacy,
o Systems maintenance, and
o On call response.
Confidentiality
• Perform to earn Chief & Council’s full confidence
• Assure discreet handling of all business
Qualifications & Experience:
Qualifications/Requirements:
Education and Skills:
• Post-secondary education related to organizational administration and management.
• Minimum of 10 years of management experience, supervising a minimum of 5 employees.
• Familiarity with general financial principles; budgeting.
• Knowledge and experience with Human resources management.
• Knowledge and experience with program management and delivery; knowledge of the programs, regulations and procedures of ISC related to Band funding arrangements.
• Understanding of relevant legislation, policies and procedures including the Indian Act.
• Understanding of the roles and responsibilities of governing bodies (Councils, Boards, etc.)
• Experience in sourcing funding and ability to write effective proposals.
• Superior interpersonal and communication skills, both verbal and written; good social skills to be able to maintain good relations with Band members and other stakeholders.
• Team leadership and management skills; strategic planning skills.
• Analytical, problem solving, decision-making, and negotiating skills.
• Effective public relations and public speaking skills.
• Computer skills in MS Office and Excel, and preferably some experience with computer business systems and applications.
• Decisive and willing to take an unpopular position when necessary.
• Time and stress management skills; flexibility.
• Ability to maintain standards of conduct, sound work ethics, and demonstrate respect, consistency, and fairness.
• Possess cultural awareness and sensitivity.
• Commitment to the position and the Band community.
Abilities:
• Ability to analyze problems systematically, organize information, identify key factors and underlying causes and generate appropriate solutions.
• Superior ability to manage First Nation resources including people, material assets and funds.
• Ability to manage projects and other time sensitive activities.
• Ability to ensure quality service delivery to Wei Wai Kum Members and Council.
• Ability to establish and maintain effective administrative systems.
• Ability to adapt technological change.
• Ability to clarify staff roles and expectations.
• Superior ability to communicate both orally and in writing, including proposal writing.
• Ability to clearly define and communicate vision and direction to Council, community and staff.
• Ability to accurately listen and understand and then respond appropriately taking into consideration cultural nuances.
• Ability to motivate others, foster teamwork and manage time of self, teams and staff.
• Ability and willingness to lead by example.
• Ability to accomplish results through others, inside and outside of the Nation and community.
• Superior ability to handle conflict using sound judgement with the goal of win/win outcomes whenever possible.
• Ability to accept criticism.
• Ability to deal with and accept diversity and adapt to change.
• Ability to reflect on difficult situations to improve future performance.
• Ability to foster effective, professional interpersonal relationships.
• Ability to participate in continuous learning.